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“Broken promises and pathetic customer srvice”

written by tomcalby on 12/08/2016

We read their promises of cheaper fuel and customer service and signed up for gas and electric. They set the direct debit payment but promised that the account would be monitored and the payment adjusted accordingly. My account credit kept increasing and i was prpmised action to rectify the situation, towards the end of my first 12 months i was more than 3 months in credit but still no refund or alteration of direct debit so i left and i am still trying to get my money refunded! They promise that their fuel charges are and will always be cheaper than the big 6 companies! Check price comparison sites because they are not and they promise that you can save money by signing a 3 year contract but in doing so you will immediately pay 20-25% more for your fuel, how is that cheaper over 3 years? They are full of promises to get you to sign up but if you do thats the end of any service from this company, i am now having to fight to get the refund of money that they promised would never be taken but will not refund me, be warned do not listen or sign up to First Uttility or like me and many others you will regret it!