written by Robbcc257 on 12/08/2016
Friendly, helpful staff, everyone pitching in to figure out an unusual model of bike, and providing as much information on the bike and the service as they could without being patronising or assuming I didn't know what I wanted. A difficult balance to strike. Also: no one was pushy about buying extras or insurance. It was mentioned as a possibility, but left up to me to express an interest rather than shoved down my throat.