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“Do not insure with Aviva!!”

written by citykim1960 on 10/08/2016

I would like to warn people NOT to take out any form of insurance with this company!!
Recently my fridge/freezer broke and after accepting my claim they happily
paid out for the contents and would pass the repair over to their engineers.
It should've cost £150 to repair it BUT Aviva took so long to accept my quotes and the independent one they arranged it was no longer viable for repair.
Now they suddenly had a change of mind and refused to pay out for a new one, even though they had originally said they would if it couldn't be repaired.
It was not my fault Aviva fussed and argued about the cost for so long it became unviable to repair! If they had got their act together and completed the repair when they accepted the claim it would've only cost £150 not the £500 it will coat for a new one!!
But of course, they won't pay out for a new one, they've used every excuse in the book prolonging this claim, refusing to accept the quotes I got and genuinely lieing and being as obstructive as they could be.
I got the ombudsman involved and they twisted everything I had said and the quotes I given so that in the end they got away with not paying me.
The company is downright liars, quick to take your money but using every trick they know not to pay out!!
Appalling treatment of a customer who is Registered Disabled and existing on benefits!!
DO NOT INSURE ANYTHING WITH AVIVA YOU ARE WASTING YOUR HARD EARNED MONEY!!!
FIND A DECENT COMPANY THAT TREATS YOU FAIRLY!!!
Needless to say my policy with them has been cancelled immediately!!