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★☆☆☆☆

“shocking customer service”

written by Crackers1 on 04/08/2016

Ordered goods sent to the wrong address after 3 week wait was told goods had been sent to the wrong address and that a courier would collect it the next day and goods would be with me the day after. Nothing arrived phoned them to say I was now going away, no-one would be here to receive the parcel, and I no longer wanted them as they were for my trip. I was told the parcel could not be stopped as it was in transit. I pointed out to them that was their problem as they had not their part of the contract in time. Came back a week later no refund, phoned and was told the goods had been delivered the day before and left with a neighbour, no note through my door from parcel force to that effect, and no neihgbour here had a parcel for me. still no refund, no goods No refund, no goods 1 month after £859.05 was taken out from my credit card, no communication from Peter Hahn just shocking.Endless telephone calls trying to get a refund, customer service all tell you something different and all of it is in the "we can't do", they lie to cover up their mistakes and then want you to jump through hoops to get your money returned The German company really need to change the people in the U.k that facilitate this business.

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