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“bad at the start worse at the finish”

written by on 03/08/2016

Firstly I would never use car rentals again & if I could add zero stars I would. We got our car in Perpignan airport or so I thought but it turned out to be in an industrial estate 10 minutes away & ran into problems immediately because of credit card problems, anyhow the issues were finally sorted with little assistance from the rep & to make a very long story short we finally out of the place an hour and a half later & €70 lighter because we had to add a 2nd driver, only good thing on this holiday the car was great.

On returning the car 2 weeks later we arrived at the depot at 1.30 to find the place closed until 3pm, our flight was at 4.30. I had arranged with the rep before I took the car to return at 1.30, he said that was fine. As the reps on duty the day I returned were different & had precious little English I didn't make an issue, I checked in the car hastily returned to the airport in a panic not knowing if I would get the flight or not, I did but no thanks to Rentalcars.com Waht a bloody way to finish a holiday, thank you rentalcars.com