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★★★★★

“A really positive experience”

written by Pittmanhy385 on 29/07/2016

I found LettingaProperty to be really helpful and engaging from the first time I made contact; they engaged with me as an individual and ensured I was communicated with clearly and concisely along the way. This was the first time I had rented so needed help and guidance with he process. The factsheets and links were particularly helpful.

It was great to be shown around the property by the landlord. It allowed both of us to forge a relationship which I think is important for both parties; as lessee I am caring for their property and equally they can have confidence in me that I will take care of it. It also helped me from the outset to feel like home.

We met again at handover of the keys day. It was great to have that personal touch - "this is how we lived in the house; this is its quirks. This is how we found it best to" rather than an impersonal view from an agent (whom I'd organised a company let through last year).

The landlady was so sweet as to leave me a bunch of fresh flowers in a vase and a welcome card. My first day felt like home. A week on it still does.

I've been pleasantly surprised to receive follow up calls from LettingaProperty - how am I getting on? have I settled in nicely? it felt personal not contrived nor insincere.

My landlord is super and I have no doubts they will take care of me but its reassuring to know I have someone on the end of the phone with LettingaProperty who will also help if I need it.

A really positive experience. Thank you to everyone involved

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