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“CONFIRM EVERYTHING BEFORE YOU LEAVE !”

written by SLLC on 22/07/2016

CONFIRM ALL your bookings BEFORE you leave!! call your AIRLINE, HOTEL, EXCURSIONS, CAR RIDES! Don't assume that BOOK IT will follow through on their end! I booked my flights WITH SEATS and when I checked my flight itinerary with the airline weeks later, I was shocked that my seats were NEVER CONFIRMED! I had chosen all my seats early so that my family of 6 could sit together and now, I had to PAY an additional "preferred seat" fee so that we could sit together! My BOOK IT itinerary also stated that my airline's 1st baggage would be FREE but, when I went to check my bags at the airport, we were told that they NEVER have deals with travel agents..so consequently, we were charged $25 per checked bag, EACH WAY! I had to dish out and extra $300. I called Book IT after my vacation, they said, it states on the itinerary that it's an ESTIMATE! I said, How do you estimate FREE??!! They said, sorry can't help you!! So deceiving! One of my excursions wasn't book either! I had called the establishment 48 hours before to confirm and they said I was never in their system but, luckily, they honored my voucher anyway. Had I planned my excursion for my last day of my trip, I would of lost it! Book IT claims to have CONFIRMED EVERYTHING but, DON'T ASSUME!