Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

4087981

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Go to Asda instead!”

written by RubenOrtega on 22/07/2016

I booked two consecutive appointments at Tesco opticians in Crewe. I had the initial tests and was told to wait. Having, subsequently, been ignored for 15 minutes, I was eventually approached and asked "are you all right there". My answer was in the negative and I asked to speak with the manager. Upon being informed that the lady who enquired as to my status was the manager, I informed her that I was not happy being kept waiting while she gossipped with colleagues and a friend who she identified as someone she "used to work with in electrical". I then left and immediately telephoned Tesco customer services. I raised a complaint and was assured that a regional manager would call be back "within 14 days". That was 26 days ago and I still await the 'phone call!

Yesterday, I went to Asda opticians in Crewe. I received courteous,professional, and prompt service and ordered two new pairs of glasses. Apart from the fact that, by my calculation, I saved more than £100 by choosing Asda, I would urge anyone not to use Tesco; even if they were giving glasses away.

Was this review helpful? 0 0