written by EliasStiles on 21/07/2016
The sales person did not use the usual tactics of calling the manager to get us a discount. There were no special add on deals for finance options that would end up costing more with interest. The pricing was uncomplicated but could be more transparent- this last point is true across the whole industry. They are not the cheapest but everyone we dealt with (sales person, surveyor and windows fitters) were well presented, professional and friendly. The windows are good quality, they were fitted with care and the fitters duly cleaned up afterwards. We paid the price that was quoted and there was no additional or hidden charges even though scaffolding was deemed necessary after the quote. Communication could be better as we should have been notified by Crystals about the scaffolding first. Apart from this small point we are happy with our windows. Thanks!