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★☆☆☆☆

“DO NOT USE - COMPLETE RIP OFF !!”

written by patsypitstop on 20/07/2016

Agreed to a full service and MOT.
Car collected by local garage at 9am and around 1.30pm i received a phone call from Service Stop saying it had failed its MOT and that i needed to replace both front lower bushes and both rear brake pads and discs and i had an oil leak.

I told him that my car did not have an oil leak as i have it on my drive on block paving and there is not one drop of oil. He then said it might only be a small leak but it would need looking at.

I queried these things further and realised that only the bushes had actually failed and the other items were advisory. They quoted me "£210 plus vat both sides". I had to ask him four times for him to clarify this and eventually he conceded that this meant EACH SIDE rather than FOR BOTH SIDES - he was being deliberately evasive ! I told him the prices were ridiculous. I might be a woman but know when im being ripped off and told him i would ring round for prices - he was not happy! I then rang the garage pretending to be a direct customer and asked for a price for the bushes and was told £108 + vat each supplied and fitted - that meant that Servicing Stop were adding £202 profit on just the bushes !!!! I therefore rang them back and told them to release my vehicle. I was put back through to the same guy who tried to convince me to have the work done by saying he "could move a bit on the labour costs". I told him no and asked for the invoice to pay for my initial service and MOT so my car would be released and i could get the work done elsewhere. He said he would send it. I waited and waited and it didn't come through so i rang back and spoke to a woman who sent the link through whilst i was on the phone. However the electronic invoice itself was misleading and adds on the "deposit"of £25 to ensure the "cheap" cost of next years service. You have to untick the box (I had to ring up to find this out because it is not at all clear) to take this cost off before proceeding to payment.
When the garage returned my car they told me that Servicing Stop had rung them to tell them to release my car and that i was a WORD REMOVED BECAUSE IT IS BANNED BUT IT MEANS "MALE MEMBER"! Well this "MALE MEMBER saw straight through you and got the car repaired at the MUCH cheaper price (got knows how much they would have charged me for the brakes?!!) AND there never was an oil leak !
I will never use this service again and will go out of my way to ensure everyone knows what rip offs they are !!!!

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