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“Fidelity never again”

written by Nikog134 on 15/07/2016

I closed my ISA online on the Fidelity website in January or so I thought. I ticked the appropriate box to sell all holdings but Fidelity in their wisdom failed to sell everything. When I received a letter in May saying I would have to pay the investor fee in August I logged into my account to find there was still some money in there. I rang saying I had closed the ISA and wanted the remaining money and the ISA to be closed. I was told to write a letter which I duly did believing that was the end of it. Two weeks ago I had an email from them saying I had a private document. As I was unable to access the document online I rang again to be told I had 2p in the account. I was told I could donate the 2p to charity thus emptying the funds but they are unable to close the ISA for 6 years!!!! saying it has to be kept open should I wish to put money in again. I said this is not going to happen because I have no faith in them. It appears once they have you they certainly aren't going to let go.