Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
4080535

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“DX is a 'worse than poor' passport courier”

written by on 15/07/2016

They sent me text messages on 30th June, 1st and 2nd July asking me to arrange a redelivery. They had not left a card to say they had attempted to deliver, so I doubted they had made an attempt. This became obvious because on the delivery day they phoned to ask me for directions to my house!

They wanted me to give them a date when I would be in between 0900 and 1700 and when I said 'there isn't a day' they offered to sell me a specific delivery slot - which to me seemed like a cash-making scheme.

They said I should tell the Passport Office that I couldn't take delivery, I said 'why don't you tell them?' they said the PO would talk to us! Unbelievable!

They phoned me again a few days later and arranged to deliver between 1300 and 1700, it arrived at 1230.

THE UK PASSPORT OFFICE SHOULD CANCEL THIS COURIER'S CONTRACT FORTHWITH

Was this review helpful? 0 0