written by 132Peters on 11/07/2016
I've always found the staff very friendly and helpful, although I didn't purchase my bike from this store I have used it for all my cycling accessories. Good sale prices and easy to order online (usually the next day) and collect from the store. Handy to then try on your new purchases and return them straight away if not suitable, so much more convenient. I have recently had a problem with a pair of bib shorts, as they were quite see through. I contacted the store manager first by phone and he made enquires with the manufacturer on my behalf. Then allowed me to make an exchange, which I found quite reasonable as I still needed a good a pair of shorts. Most of the staff appear to by cyclist themselves and are happy to give advice on any item in the store.