Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

4072939

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Awful Service”

written by CarleighGalloway7 on 09/07/2016

So Parcel Monkey is a parcel delivery management company that allows you to book discounted delivery with couriers. They use couriers such as DPD, DX and Royal Mail and their prices are usually a little cheaper than booking direct; however, BEWARE! If you book direct with the company and there is an issue with the delivery, you may be entitled to some compensation but if you book with Parcel Monkey, they become the customer and you become the third person. If you have a problem, you have to contact Parcel Monkey and they then contact the courier.

I recently booked a parcel delivery through Parcel Monkey using DPD on a 2 day service from the UK to Ireland (Not a massive distance!). I dropped the parcel off at the DPD Parcelshop drop off point and where it remained for 6 days! My customer was bouncing as they needed the package. To try and keep them happy, i refunded the £23 postage that i had paid and asked Parcel Monkey to do the same. They declined!

The parcel was delivered some 9 days later. This is not good service, i will not be using again and i would advise that if you are going to use a Parcel Management tool that you use something like Parcel2Go who are cheaper and have better customer service.

Was this review helpful? 0 0