written by Lands1991 on 29/06/2016
Consistent with the great service I have come to know from O2. I had never used O2 refresh before but it was so easy and quick. The packaging that they sent to send the phone back in came within two days of signing up for O2 refresh and the instructions were simple to follow. I got one reminder e-mail to post the phone which was useful. Once posted, the money was quickly put into my account. I do not have anything negative to say about the process.
Very happy to receive my new phone six months before my contract should have been renewed and to have got money back for my old phone!