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“EXCELLENT AND BRILLIANT SERVICE ”

written by Samanthav438 on 28/06/2016

AS YOU MAY KNOW THAT ANY SORT OF BUILDING WORK, DONE IN YOUR HOME CAN BE DAUNTING. ESPECIALLY IF THAT OWNER IS ELDERLY.
I THOUGHT LONG AND HARD WITH MY MUM REGARDING WHAT COMPANY TO CHOOSE, AND WE DECIDED TO USE THE BATHSTORE.
OUR EXPERIENCE STARTED AT THE ILFORD BRANCH, TO WHICH I WAS PLEASANTLY SURPRISED AT THE SPEED THE YOUNG MAN WENT AT [I WAS INFORMED LATER HE WAS NEW]. BUT DESPITE THIS IT WAS TO BE EXPECTED.
THE SURVEYOR RESSURED US THAT WHAT WE WANTED WAS POSSIBLE, MEASURED UP, LEAVING US WITH A PROMPT START DATE.
THE ONLY LET DOWN WAS DELIVERY AND CHECKING PARTS ON ARRIVAL. THIS WAS DONE VERY FAST AS THE VAN WAS IN THE MIDDLE OF THE ROAD. I HAVE BEEN INFORMED IT WAS NOT MY JOB.
FROM THAT POINT IT WAS EXCELLENT SERVICE FROM THEN ON.
THE TWO INSTALLERS ARRIVED PROMPTLY EVERY DAY ,AND WORKED FULL OUT CLEANING UP EACH DAY. THEIR DEDICATION TO DETAIL IS REFLECTED IN THEIR TILING AND MY FINISHED BATHROOM.
NOW I MUST THANK THE AREA INSTALLMATION MANAGER WHO CAME AROUND TO LOOK AT THE WORK , AND FIXED ANY PROBLEMS.
AND THE WARRENTARY MANAGER OF BATHSTORES, WHO WAS ALWAYS AVAILABLE TO PROMPTLY DEAL WITH ANY PROBLEMS.
MY MOTHER IS SO PLEASED, AS THE DISRUPTION IN HER HOME WAS KEPT TO A MINIMUM.