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“The worst customer service I have ever met”

written by JamariSpencer on 26/06/2016

This is the most terrible and humiliating experience in our life. We booked Ford Focus Estate and they gave us much smaller car which could not fit the 5 of us with 2 medium luggage and 2 small luggage. The customer service is a crazy guy which is totally rude. He forced us to take the insurance which costs £18/day. And he got mad when we said we didn't need it because we were fully covered by travel insurance. When we said we would consider to cancel if they could not provide the car that we booked, he immediately typed at the computer and said with very rude manner: done, it was canceled and no refund for last minute cancelation. After arguing we ended up with small car and paying extra insurance coverage £18/day. We spent almost 2 hours at their small office for the whole process and were then late to pick up our niece at the airrport. So, avoid this horrible car rental. They try to trick you with cheap rental fee, but then force you to take the insurance which cost you as much as the rental fee. They also charged £9/day for GPS. So, you would pay much higher than other big brand car rental, and you will be served by the most rude customer service in the world. I wonder how could a company in service industry employ someone like the person I dealt with who treated their customer like rubbish.