written by paulw363 on 25/06/2016
Pre-booked pick up from Bristol airport at 00:00 no one was there to meet us i phoned the number of our assigned driver only to be greeted with someone who sounded like he had just woken up, he said OK I'll get back to you. (He didn't get back to me) after 2 phone calls to the office we were getting know where my last phone call I was told I had not spoken to anyone that night at the office in fact I didn't even have a booking they said, i quoted them my ref number and they then told me that would phone me back which they did but only to be told no drive was available and would have too find our own way home.