written by Blackstormtrooper on 21/06/2016
Spent £1500 on dining table, desk and bedside cabinets. Salesman suggested we take the finance package as a better deal but we said we would rather pay cash. He persuaded us finance was better for a few months, keep the cash in our bank and settle when first payment due.
Upon delivery to our new house we spotted one of the cabinets had split, this can occur in wood. Rang customer service who said we should have let them know within 7 days and they make look at an allowance .
I pointed out the law regarding consumer rights and they quickly back peddled.
I now go to pay the furniture off to be hit with early repayment charge which was never mentioned. The salesman was clearly on commission for finance which is why he didn't want cash !
The furniture is beautiful but due to complacency and terrible customer service. I would never use again or recommend .