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“UA SFO office did great work.”

written by yanmin8 on 20/06/2016

If there were ten stars I would give it to United airlines at SFO a ten star as their staff reached out up and beyond in helping us out.

We were supposed to take airflight with UA from SFO to canada then get connected to China. Because our agent failed to notify us a change in the schedule, we missed the UA flight. Now there was no way we could get to Canada on time to catch the international flight operated by airchina. we spent one hour on the phone with our flight agent but nothing could be done. All the crew we talked to in the airport rightfully (but not helpfully) told us that they could do nothing as they could not touch on the ticket. we were told to wait for another 6 hours in the airport until airchina opened their service, when there was no guarantee there was seat available. As we fell into despair, she found out our needy situation and spent time looking into the flight schedule and was able to help us aboard the next UA flight from SFO to China directly. I admit there was some luck as there were seats available. however, we do feel that her conscientious work has saved us from deep, deep trouble. She could have easily told us to wait until Airchina came and could have done nothing, for which we could not blame at her at all. But she went up and beyond to help us. I feel this makes United Airlines totally different from other airline companies.

I also took United Airlines multiple times before. their service has been overall decent and satisfactory.

in the end, I feel United Airlines SFO office deserves a 5-start credit.