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“Incompetent . The worst service of all to use.”

written by on 18/06/2016

This critical review is easy for me as I have other online accounts to compare the Post Office with and, believe me, they are so poor and user unfriendly.
For an online service, they are so very fond of paperwork and letter writing. You can't even open the account until paperwork has been received. They just make every step of the way more complicated. When I needed money for an important transaction, it was a no brainer to decide which account to close. However, they needed the request IN WRITING of course and it would take 30 days. This was confirmed by them BY LETTER and a date set. It wouldn't be on that date, like other banks can do, but within 2 working days. When the 2 days came and went with no money moved, I rang them and was told that my money was still in the account!
They had my notice of closure but someone had failed to action it. It is going to take another 2 days.
Who knows when I would have got my money if I hadn't called?
I'm still waiting for the manager to call me with an explanation but learn from my experience and open a decent Virgin or Tesco online savings account.

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