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“I booked a return trip from Faro to Sagres with Travel...”

written by gawotar on 16/06/2016

I booked a return trip from Faro to Sagres with Travel Republic to save time and money. I got to the greenbus company at 10:30am on Saturday the 14th of May and was told that they did not have my reservation. 30 mins later, I was told that travel republic had not sent them the reservation and that I need to wait 45 mins for a taxi. I then had to take a taxi to the hotel which costed me 140 euros.

I did take the return back with greenbus but asked Travel republic for a refund for the first journey.

This is what I got back:
Dear Miss xxx

We are writing to update you in connection with your booking with Greenbus which you arranged through Travel Republic.

We regret to advise that we have been unable to obtain a formal response from Greenbus as requested within 28 days.

We have again contacted Greenbus requesting they give your complaint their immediate attention.

We will contact you again as soon as we receive a response from Greenbus or in any event within 14 days from the date of this letter to confirm that we are still actively pursuing a response on your behalf.

Best Regards

Customer Relations Manager
Travel Republic Limited Customer Services

I had to wait 29 days for this! I am not very happy and would definitely ask people to never book anything with Travel Republic. Really bad service and you'll lose your money.