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★☆☆☆☆

“Disgusting shocking and unprofessional company”

written by lsDavis189 on 13/06/2016

Dealt with RCIB. It was my first and last mistake. Got a quote online and paid the deposit. Called up the company 5 minutes later as I got an email advising to contact them regarding my policy. Spoke to the operator Amir Everett, such an annoying bitch!! Went through all my details and I she places me on hold for bloody 45 minutes. She then came back to me and advised that my premium has gone up. I asked for clarification and then she placed me back on hold for another 20 minutes. At this point I lost my patience. She came back and I advised her that I do not wish to proceed with my policy as the customer service us shocking. She then advised me that she would need to speak to her manager for authorisation, she placed me on hold again gor 20 minutes. She cane back to me only to advise that she will be deducting £100 off for administration. I asked what for? As i only paid the deposit couple of hpurs ago and I do not have any agreement in place. She rudely advised me that £85 is for cancelling the policy. I replied back and said my policy has not even started so effectively I do not have a policy with you. She transferred me to her so called Manger, I was on hold for another 20 minutes. Manager answered and asked me what had happened. I replied by saying do you guys not communicate? He abruptly replied that my colleague has briefly spoken about the issue. At this point I was not in a mood to argue with him and I advised him that I want my full deposit refunded. He put me on hold for 15 minutes and a guy from the complaints department answered. I was back to square one again. I said to the complaints manager that I want my full deposit refunded immediately and he responded you will not get full deposit back and we will be deducting £85 from the deposit. When I asked what for he rudely replied by saying these are our terms and conditions. This company IS ABSOLUTELY SHOCKING!!!!! IT SUCKS!!!!!!!!  They are NASTY PIECE OF WORK!!!!! My advice is to everyone: please please please steer clear from this filthy company. Thank you

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