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“No back up”

written by mjLaw222 on 12/06/2016

Having a back problem, I decided to buy a self propelled mower. I bought a Mountfield SP164. After the first use, it was clear that the clutch will not disengage so it proved to be difficult to use with the disability I have.I contacted Screwfix who I bought it from, they told me to call the manufacturer who then told me to contact the authorised local dealer. They told me there is a long wait for warranty work. 2 months later, I'm still waiting to get my mower in. I wrote to Mountfield to report my circumstance 3 weeks ago but they seemed to have ignored me email. Now I'm stuck with a mower I cant use with no help from all three contacts.

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