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★☆☆☆☆

“Terrible Experience In Cuba ”

written by Baggiebod on 11/06/2016

Our supposed 'All Inclusive' stay in The Ocean Varadero El Patriaca, Cuba was definitely the worst foreign holiday we have ever been on in decades of package holidays in various countries all over the world. The room was dirty, food lukewarm and disgusting, the customer service non existent unless you are a big tipper and it was almost impossible to get served at the main bar even when there are 3 staff behind the bar and you are the only customer! The outdoor lighting needs lots of bulbs replacing, making walking to and from your room from the restaurant a health and safety issue in the evening. When you leave the hotel for trips etc. then it's heartbreaking to see the condition their animals are in, holidaymakers are targeted by beggars (think Slum Dog Millionaire style mutilated and dreadful birth defect sufferers) and the tour guides constantly ask you to tip every person involved in the trip such as the bus driver, person feeding crocodiles for your entertainment etc. This is why I say it's a 'supposed' All Inclusive holiday - if you actually take spending money solely for trips and souvenirs then you would have major problems in this hotel, getting drinks in the main hotel bar, and would feel very awkward going on trips because it is virtually compulsory to tip every Cuban you come into contact with. The rep rams home the message that Cubans are poverty stricken at every opportunity, making guests feel obligated to give money which they may not have budgeted for. There are a few nice members of staff, mostly the staff in the Italian a la carte restaurant, piano bar and the gardeners.

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