written by Jlo31 on 31/05/2016
Excellent service. My father and I were motorcycling when he had an accident in Cumbria resulting him breaking his leg and air ambulanced to hospital.
I was left with my and his bike at scene. He has covered with autoaid and thankfully had the policy number with his bike.
I had no phone service but the police allowed me to use there phone. The call centre were great..understood the situation that they I had no reception so kept me on hold until they had contacted a recovery agent and given me an eta (sos motorcycle recovery)
It took an extra 30mins over the eta but I was in the middle of nowhere and was so pleased when that arrived to transport Dads bike go Hereford with his kit.
It's a reclaim policy but on this occasion autoaid paid the recovery directly. They also left several messages on my phone which I picked up later that night when I got a phone signal again.
Absolutely brilliant and helped me out in what was a pretty stressful situation.