written by Olsonba1 on 26/05/2016
Completely let down by staff who don't appear to care! Dress arrived two weeks and two days before wedding (despite being ordered one year in advance) in a size smaller than I ordered!!!!
I ordered my dress in June of last year for my wedding in June of this year. Paid extra to get a remeasure in January. I was told delivery was 16 weeks. I called on 1 April was told they weren't expecting it in yet. Called on 20 April was told it would be in on 9 May. After several calls eventually to head office was told dress would be in 25 May absolute latest. Got the call the dress arrived today 26 May and was told unfortunately it was the wrong size (this is despite me confirming two weeks ago the size which was ordered).
Berketex office kept saying to me - we won't let you down this is what we do for living!!!
Highly recommend this shop/company is not used. Luckily I went to Elmar Bridal in Peterhead who sold me a dress they had in their shop....their service was phenomenal!!!