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★☆☆☆☆

“Should have been a simple transaction”

written by lorivy on 25/05/2016

Like so many others, I was so happy to find this website and excited about the possibility of having a dress made that fit my measurements.
I ordered a chiffon swatch on April 21; received notification on April 23 that it had shipped via Expedited Shipping. As week after week passed, I chatted online with JJs and discovered that it was shipped from Hong Kong and to be on the safe side, I should allow 15-30 days for 'expedited shipping'.
On May 23 after not having received my order, I contacted them again via online chat. This staffer was useless (which, he said, was supposedly because it was 2:44am over there). He told me someone would get back to me within 24 hours on the status of my 30-day-old order.
So I waited 24 hours and, not having received any response, contact them again via the online chat. Just as this next staffer started going in to the same spiel about "someone will get with you within 24 hours", I cut her off and told her that they had lost my business.
I immediately sent the company an email with these details and requested a refund.
By the next morning I had received an email. They used the 'time difference' excuse again - even though, as I pointed out to her, at some point during those 24 hours they had surely been open for business. And she offered me a $5.99 COUPON so I could order another swatch. Really? A coupon? After I had explicitly requested a refund because I had not received my order?
I replied AGAIN that I would not order anything from them again based upon these experiences and I sure as heck would not trust them with an order for my MOB dress - which I am now a month behind on finding due to their lack of service.
It's only $5.99, but it's indicative of the service.

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