written by Aydin202 on 24/05/2016
I can only advise people to avoid this company at all costs.
We viewed a property in Feb 2016 in Exeter. Sales staff seemed knowledgeable.... We were quoted a purchase price and informed that the internal walls were adjustable enabling us to create a bespoke home. We were excited.
We had to pay a 2k reservation fee... and exchange contracts within 4 weeks.
It took him nearly 3 weeks to send the first round of legal papers. It got worse from there:
Maintenance charge doubled
Purchase price 17k higher in reality.
Windows not right on first fit.
Developers solicitors un co-operative
Kitchen changes out by over 50%
Incorrect specification sheets
Incorrect non standard extras
Incorrect wiring plans - no sockets in kitchen.
Sales staff were hopeless! Worst service I've ever received. In 5 months we didn't receive a single piece of paperwork that was correct.
Forwarded paperwork in early May. Requested to attend, sign and pay significant monies upfront the following morning. They wanted a conpletion before half year end.
We were told property would come with flooring. It didn't and CC don't accept any verbal statements made by their sales staff.
Company being used wanted 6k. He wanted 9.5k for the same work.
Sales failed to mention that two ceilings would need to be lowered.
When we complained we were effectively threatened with them refusing to complete bespoke changes that they'd already approved and priced up. Changes that they'd been expecting full advance payment for (circa 19k). CC only want to work with happy customers. 3 months of effort. Applications rushed through... And for service you wouldn't accept from a cheap restaurant.
Unreturned calls and emails. Inept disintetested staff. Don't accept any better from their Head Office.
The worst company I have ever had the misfortune to deal with and they keep 50% of the fee regardless of how poor their service is.
We'd read reviews about poor workmanship and service completed on some of their cheaper homes. Rest assured the service is just as poor on properties they want over 750k for.
Like others I can't give zero stars. They deserve none!