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“Mortgage Novice, not anymore!”

written by Joannedwalker on 23/05/2016

The initial call I received set the bar high, but I needn't have worried as my broker was everything and above!

However daunting I felt the whole procedure was going to be to release cash from my property to do essential maintenance and build an extension, I needn't have been concerned.

I was a complete novice regarding all things Mortgage, Pensions (yawn!) and life insurance and now I feel I could sell them myself! The knowledge and the way he explained everything was fantastic. Not a thing was left out and any questions I had were soon answered.

He kept in constant contact, updating me on every step. Explaining who would be contacting me and when and what I was to expect. There wasn't a point where I didn't know what was going on. Whilst waiting for documents to arrive from my solicitor, it became apparent that they had gone astray in the post. He was straight on it and ensuring they got another copy out to me, and followed it through when I signed and returned the doc!

Amazing customer service. Really felt they had the personal touch. Thank you for making this huge decision in my life go swimmingly!