Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
4005957

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Never use them”

written by GuadalupeMueller316 on 21/05/2016

I booked a family holiday to Dubai in August last year. The night before we left there was a party in the penthouse above our room from 11.45pm to 6.45am. The manager agreed to a refund of one nights stay which was fine. The issue was with southall travel who have till date not processed the refund, I have been chasing for months and subsequently raised a complaint via ABTA requesting the refund as well as interest and compensation (time spent on phone calls and emails etc.).

the person I dealt with  who deals with my complaint does not take phone call and only deals with email which incidentally take a week to reply back to. Even after leaving numerous messages for call backs nothing has happened.

I used to book regularly with them for myself and my parents. It has now been 9 months since this issue has been going on and no one wants to help to resolve. Even emailing the CEO has no effect.

I would never use them ever and would not advise anyone to book anything with them unless you want the worst service you have ever received.

Was this review helpful? 0 0