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“Frustrating experience”

written by SalvatoreMcIntyre169 on 20/05/2016

We had booked Shimla/manali via Cox & Kings and here is what we feel.
Worst experience:
1. Travel buses and drivers were hopeless - AC bus was only for name sake. The buses were not comfortable at all (forget about luxury) and whole journey was moving at snail's speed
2. Tour manager- there was very little what he did, he was more of assistenace to driver
3. even for packaged drining water we have to remind tour manager multiple times
4. There was no time managmenet during tour - had dinner at 11 pm 1st day and last day. Lunch at 4 pm on last day --- really non seense stuff
5. Untill last week there was no clarity on the bus that we will be getting. Ours was on group of 14 people and we had categorically told booking persons that we would like to stay intact. However just b4 2 days, we came to know the arrangemnet is done for 12 seater buses. 2 of our mates had to travel in another bus.

Would really like to discuss all these things with some senior folks in CoxNKings as we have booked this journey by looking at brand what we get is worst treatment - even street side shops do serve better than this

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