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★★★★☆

“No hard sell”

written by on 20/05/2016

Picked up car. Shuttle service was waiting and not too far to travel. Staff desk was ready for customers and whilst I had a separate CdW excess policy elsewhere I didn't get the hard sell on it although I was reminded of the potential costs of things during the application. Car was ready and as marked on the form with minor things, but pretty new. Never gave us any problems. I hahad a motorbike accident during the holiday so was in hospital and unable to drive the car back from Cartagena to Alicante airport. The car was picked up at a cost, understandable which took a load of worry off my mind when in hospital. We should be able to get this reimbursed through my other policy. Overall I would use them again. Primary choice I didn't want the hard sales if I had my own excess policy

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