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“Gazebo Nightmare”

written by on 19/05/2016

Where can I start with this company; our experience of them is not very good at all. Their after sales customer service is practically non-existent.
They have to be the most difficult company that I have dealt with after placing an online order.I won’t go into the specifics of what can only described as a nightmare transaction after I ordered in good faith.
Firstly when it was delivered I refused it (GAZEBO) as the box was quite badly damaged that I could see it was damaged inside.
This is where the problems started, spoke to somebody & explained, he then went on to tell me I should have accepted order & that it would take longer now to sort out, as would have to wait for it to be returned to them for inspection. Promised he would call back the next day – he didn’t.
Called another time & spoke to a well-spoken man who did nothing but patronise me & told me that they are very busy & that if I had ordered in October it would have been sorted by now but they are busy & don’t have time to ring customers!!
Needless to say we made quite a few calls to them attempting to sort things out, they were extremely unprofessional.
Be very wary when making a purchase with this company!