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“Substandard materials Natuzzi Sofa cushions”

written by Mooreef256 on 19/05/2016

Thank you for your response About our Natuzzi Sofa

Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would not last any longer as the quality of your cushion material is substandard. We purchased this sofa based on the Natuzzi name and history, it appears only the history has any value, not your current products. We will be donating this sofa to charity if they will take it. We cannot continue to use it due to the discomfort is causes especially with back pain trying to sit correctly on the defective cushions. I am attaching a flyer we received when we purchased the sofa On it states “CUSHIONS The use of various densities of polyurethane in combination with polyester fibers, and in some cases wood fibers ensures the comfort of the product for its life time” I would never have thought to mean two years and two months. As we shop for our new sofa ( I am sure you understand it will not be Natuzzi) we will be explaining why we are buying again so soon. We may also write a few reviews on line. So thank you again for the response even though we waited 3 months to get a final response. Please do not take this response personally, we know you did not have anything to do with the manufacture of this sofa.