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★☆☆☆☆

“Very bad for maternity clothes”

written by Flynnai122 on 15/05/2016

A very poor experience with Jojo Maman Bebe… I bought lots of maternity clothes and can only keep 1 item as most of the clothes are WAY too big (and I’m not a skinny girl at all) or have a very bad fit. On top of that 1 t-shirt absolutely stank of cigarettes. Their customer service tried to tell me that the smell came from a fire retardant spray that they use but I can tell the different between a chemical (which other clothes smelt of by the way – not very nice) and strong cold tobacco smell. I’m pregnant, not stupid. She also told me that yes their clothes are ‘generous’ and they recommend to buy a size down: not once I saw this advice on the website and I would have had to buy clothes 2 or even 3 sizes down to fit me ! Returns are not free, you need to pay for the postage which in my case would have been expensive as I’m retuning pretty much everything. The customer service rep still offered to collect the parcel for me but this was only possible Monday to Friday between 8 am & 8 pm so I would have had to take a day off work! Completely ridiculous in this day and age… So I now need to drive to my nearest shop which is 45 minutes away from my house. It’s very bad! I will not buy again from them, maternity clothes or children ones for that matters…

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