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★☆☆☆☆

“Stay away from Hastings it may cost you more than you know”

written by on 14/05/2016

Hastings car insurance ruined my perfect insurance history now I am black listed, I believe they tried to scheme me after I paid my insurance a year in advance, I spoke to Hastings on the phone to confirm the details when I took my policy out with them and paid a year up front, a few weeks later they demanded another £125 and said I had made an error on the date of purchase of my car so I had to pay more money, I asked they show me the error and quantify the increase but they ignored me they just demanded the money.

I reported them to the Ombudsman and told Hastings I had reported them, they said they would hold off on any action until they had heard from the Ombudsman but a week or so later I got an email telling me they had cancelled my policy 2 days earlier, I had been driving for 2 days with no insurance. I contacted Hastings again, they said as the policy was cancelled there was nothing they could do, the Ombudsman told me Hastings said they had fortunately for them, lost the recording of when I had spoken to them on the phone so there was no evidence of any mistake or of me telling them the correct information so there was nothing they could do.

Hastings deducted cancellation and administration costs and refunded me a small part of the money I had paid, I am now black listed as I have a cancelled policy, my perfect insurance history has been wiped out I now have to pay higher premiums just to get insured.

I believe this is a scheme or at very least an unfair way to treat customers no other business I have heard of can demand money without demonstrating why or justifying the increase after having been paid the full amount.
I cannot now get insurance with the majority of insurance companies and have to declare a cancelled policy whenever I ask for insurance, this has cost me money and ruined my perfect history.
I just want the cancellation of my policy to be put aside, I do not want to ever have a policy with this company again I just want my good record back.TERRIBLE

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