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★★★★★
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“I booked my trip to USA online with Travel up back in...”

written by Bennettd108 on 13/05/2016

I booked my trip to USA online with Travel up back in April and all Staff so far has been amazing!!!
First I have to thank the agent that helped me to buy the tickets: I accidentally blocked my card when trying to purchase the tickets for all my Family (3 of us). He was so helpful and gave me an outstanding customer service holding the same fare with the Airlines BA and AA, those were special fares with lots of restrictions, he was calling me back giving all the necessary updates.
Once everything was sorted I was very pleased and happy but as they suggested I was checking my booking every week not to have nasty surprise... and here they come:
1. AA reschedule 2 flights the following week
2. AA cancelled 1 of the flight and rebooked us on another flight number
3 AA cancelled again the repro flight and gave us an extra flight
Honestly I am very upset with AA and BA Customer service.
Thanks for theĀ assistance I had our e-tickets reissued and our booking sorted quickly and efficiently.

A big thumb up for their great job!!!


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