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“Do not order online”

written by on 30/04/2016

I have had 2 terrible experiences online with Warehouse and wouldn't recommend anyone use them. The most recent one was using their 20% off code which didn't work! but I was assured it would be refunded once the order was dispatched. Having already spoken to their customer service twice and paying for next day delivery I received a message saying my items had been dispatched and would arrive the following day, only the following day I received a message from the courier saying the parcel was delayed but no correspondence from Warehouse. I waited but nothing and emailed twice, still nothing. So I went to their online chat, and was told the item weren't available but they could probably source them from store and they might send them, and apparently this was still okay and within the time frame laid out in their term and conditions!!!! I requested a refund, which I got, and asked to have someone in management look at how this whole situation had happened. They got back to me and offered a 15% good will discount, 5% less than I could get online!!! What a joke, but at least I got my money back this time, the last time it took 2 months!!!!

Stay away, if you like something, go in store and buy it!!!

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