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“Support going downhill”

written by on 29/04/2016

I have been hosting various sites, large and small with 5quid, and over the years their support has been excellent, with highly knowlegable staff going the extra mile to sort out an issue.
However since tso host have taken over my last two queries have been patronising and unhelpful. I can't afford to have sites down or compromised and so I am steadily migrating away from them as each site come up for renewal.
Their platform is ok, but that's just a commodity and there's plenty more powerful / capacious offerings out there - the difference is the support when things go wrong, and that has slipped.
It's a shame, they were my go-to hosts for many years.

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