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★☆☆☆☆

“Terrible please read ”

written by Tasd on 27/04/2016



PLEASE READ THIS - BE WARNED!
I first contacted Anglian in January 2015, and have just had my windows fitted!!! one of the reason I chose this company is that I was promised windows quickly. That was the least of the inconvience caused. I have had so many days off work for fitters and surveyors that do not turn up, my loss of earnings is higher than the cost of the windows. I phoned several times the week that they fitted the windows but nobody could tell me when this would be, despite scaffolding being up outside my house for several months - then the fitters came with no previous warning on the friday. Usaully I would have been at work by this time. What is so ironic about this is the fact that on 8 different occasions I have been given a date for fitting, waiting in and then they haven't turned up. Only one occasion was I told they were not coming (4pm the day before) as the windows had been sent to the wrong department. In December (one of the dates the windows were due to be fitted), they called to say they would be coming in two days time, I explained my son was in hospital having treatment and it would be difficult to be home, they told me in no uncertain terms that that was not there problem and they could not change the date. When I contacted a different department I was told to get someone to pretend to be me and forge my signature.....after all this they did not turn up. I have tried, over the 16 months to complain about the service I have received, but despite all staff agreeing my service is disgusting, nobody has offered me a discount, called back, answered emails etc. The high turnover of staff is also evident of a company that is struggling to mange business effectivley. For example the sales person I dealt with left, the delays not explained, the surveyor was not booked on any of the days I had booked off work (calls at 5pm to tell me they are not coming when I have been waiting in all day is not acceptable)...all these delays saw the window price increase by £1000.00, when the delay was caused by Anglian!! They take your money and you are bond by contract so they can mess you about for over a year, cause you stress, use up your annual leave without appology or consequence. My windows have still not been completed 17 months later... still waiting for somebody to call regarding the complaint...they haven't called back any other time so not expecting them to actually do so. I was promised the scaffolding would be down by december, I need to carry out repairs that I cant with the scaffolding is up so damage has been caused to bedrooms. It is now almost May, the scaffolding will not be down until they come back and finish the job. I can not even be bothered to phone and hastle them for this date as it is a waste of time. I had hoped to have my property on the market many months ago, they have cost me a lot of money and caused unnecessary stress at a very difficult time

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