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★☆☆☆☆

“Harveys customer services ”

written by on 21/04/2016

We bought a heavy marble table with 8 chairs (quiet expensive) and also bought insurance cover for it. Initially,before the purchase, we were promised alot of things. Later, the delivery was a few weeks late so we started some work in the lounge. The stuff arrived but we didn't open it straight away.
Once we opened the table, we notice bumps on the top of one side and large scratch marks on the other.
Because of the bumps we weren't using that side.
My husband rang the number for the suppliers and they picked up and told us to wait for a.call back.
We waited for 3 weeks and ofcourse tried after every couple of days, within those 3 weeks, but no one used to pick the phone.
So we went to the same person from whom we bought it(he got transferred to a different branch). He told us he has to email the supplier and log a complaint. We waited for 2 weeks then we went back to him then we waited. Then he told us that we should go to the branch where we made the purchase because he hasn't got the paper work.
So we went there and the guy there logged one more complaint (3rd one) and asked us to wait 48 hours.
We did that and still no call back!
Then we rung the same person and then he logged another complaint and asked us to wait a week...
We did that and then after a week and 3 days later I told him that I want to return the table and want to get a refund on it and on my insurance cover. So he said he will call me after few hours. Until then we rung the customer services and they gave us the finance company number and the insurance company number. They told us (after 7 weeks of wasting time and traveling to 2 different branches) that we should have reported this within the 48 hours when the furniture arrived!!
So are the people, working for this name, that stupid?! They could have told us this 7 weeks ago!! They wasted our time and money. This was the worst customer dealing I've seen so far. No one knew about this?! Or is it because I asked them for a refund??? I am still confused!!

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