written by AlexusCassidy182 on 19/04/2016
Long story short, if you value your car avoid insuring with this company. I my car come off the road last year. Firstly the customer service from the road side was dreadful. Infact mostly the customer service throughout the 3 month ordeal trying to resolve the claim was the worst i have ever encountered. They lied to me continually, were incredibly rude from the start, sent three salvage companies on my case to collect my car without giving me a quote for the car. It was not until i eventually paid for a report from the DVLA which confirmed they were lying to me and then threatened legal action that the claim was resolved. A colleague also had problems with them when she had an accident which was not her fault and they were also incredibly rude and refused her the courtesy car she had paid extra on her insurance for. DO NOT TRUST THEM.