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“Appalling customer service”

written by Mrs.Sheffield on 18/04/2016

Made an appt.Went yesterday afternoon.Place was empty.Told a sales guy who I had made an appointment with.This guy then introduced himself,but only 3 minutes into the conversation: it was the guy I'd made an appointment with.No handshake,no eye contact.He got the keys to the vehicle I was interested & showed me to the car.How disappointed we were.Car had broken front wing mirror.Paint was bubbling off in places,could pick the paint off with your fingers.Wheel trims were metal & they also had rotted & bubbled & they too,had been painted over.Although there was a of work to be done,the sales guy said,he would speak to the manager today & see if we could do a deal & find out how much they would be prepared to do,with regards to the repairs.He didn't try to encourage me to take a test drive & had no intentions of looking around my vehicle,in part exchange.He promised to phone me today & guess what,it's now 4.10pm & still no phone call.Is he going to call,I'm guessing not.Got home & searched the Internet & found a similar car to the one I'd just been to see at Evans Halshaw Renault Doncaster & was horrified to see,this car was at Evans halshaw Renault Doncaster: I'd just been there & the sales guy never mentioned the fact,that they dad a similar car there,that I might have been interested in.What a disgrace.We travelled from the other side of Sheffield & I got up early after a night shift & for what; to see an individual who looked as though he didn't know which planet he was on,never mind trying to sell a car.Think it's about time,managers were present at the weekends, as I'm sure that particular Evans halshaw won't be there much longer,left in the hands of those who don't know quite know what day it is & what they're there for exactly.