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“Terrible !”

written by jdybnsn2 on 18/04/2016

Tried to ring Post Office investment account in Ireland to stop them marking my daughter's account (she's 15 and I am the named guardian on the account) but they insisted they need to speak to her even though I am named on the account. It wasn't as if I was trying to take money out - just wanted to keep it active. The customer service worker was useless and when I said I wanted to make a formalo complaint he insisted on putting me on hold for long periods as he made the report - or so he said - I wasn't convinced, I am sure he was just doing it in the hope I'd hang up. Especially since their on hold music sounded worse than listening to my washing machine on full spin (is this just another tactic to make you hang up). Well so peed off that instead of marking the account active, I will be closing the account altogether and moving the money elsewhere and also my son's account. Well done call centre in Ireland you lost 2 customers and I will make sure we never go back. Customer Service ?? - customer frustration more like !