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“Exceptional Bad Customer Service BEFORE even taking...”

written by TimDarch on 17/04/2016

I obtained a quote on-line for my car insurance, I went to accept it today and to pay only to be told that there was a problem and I had to phone in.

Phoned in the 'advisor' who insisted that I HAD to do a new quote (and no doubt get he'll get the commission), but I was not going to play that game. Asked to speak to a supervisor, but he hung up on me.

He had also removed my quote from their system, but he forgot I have it as an email, so raised it with their on-line customer services.

Four hours later still not sorted so will not be using them, but have raised a complaint which no doubt they will ignore. Best part of it was they cant even dial a landline number, they insist that I must use a mobile!

Sorry but from what was one an excellent company, they have turned in to an absolute farce, and as far as I am concerned one that I can never recommend to others in future

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