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“Disgusting treatment.”

written by Parrott43 on 06/04/2016

READ THE TERMS & CONDITIONS. I had specifically booked to fly from a designated destination as i wanted that particular view and because of getting to the take off sites, i also chose a specific time offered so as to make the venue around work commitments. After 11 cancellations over a number of months, usually only a few hours preceding the flight and mostly due to weather conditions, it would seems that if a pigeon passed wind, it made for unfavourable conditions, i received the text to say we could fly.

I called in to find that the venue had moved to different county some miles away from the agreed take off site and the time had been brought forward. I called the office to say that this is not what we had booked and had been waiting months to fly from where we had booked and that we would couldn't both make that time and destination. The reply came "if you don't take the flight you lose your money" there was no compromise. One of us didn't make the flight.

I arrived for the flight, another passenger said he had experienced 5 cancellations and the time and venue were not what he had booked either. The flight itself was over fields, i know what a field looks like we had selected a town, it was not for a great duration and the pilot was rude and abrasive. I wrote to explain that they had not honoured our agreement, i never received a reply. The whole experience was awful. Adventure balloons are only after your money, their customer relations are disgraceful. These flights are not cheap, we paid £270. I would NOT recommend Adventure balloons to anyone.