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★☆☆☆☆

“Dreadful service - at Lanzarote airport anyway”

written by Spenceru5 on 01/04/2016

The paperwork says your driver will be waiting in arrivals with a board with your name on. NO. Did not happen. We eventually found a lady in a kiosk who kept telling us to go and look for a woman who was outside helping others get taxis! In the end she went and found her. No board with our name on. Seems we should have known to look for her holding up a clipboard with Suntransfers written in the top corner!!!! We were taken outside to wait several minutes for a minibus. The driver was very helpful and carried our bags down the stairs at the hotel.

The return pick-up!!! We waited 10 mins beyond the stated and agreed pick-up time. Recalling the appalling service on arrival, we doubted a taxi would turn up at all. We did not have access to a telephone so approached a taxi driver visiting an adjacent supermarket. It was another 5-10ms before we were loaded and off to the airport. Not sure if our driver ever arrived!. I found a message on my mobile when we got home,(it would not work in Lanzarote), when we got home asking where we were as he was waiting!

This company caused us a huge amount of upset. Perhaps they operate differently in other airports. I have complained but as yet have heard nothing.

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