written by 1978Ziegler on 01/04/2016
When my husband and I were stranded at Aukland airport on 19th of Feb due to a mix up by our travel company who had booked our flight to Dunedin for the 18th (the previous day) the very helpful assistant on the ticket desk went out of her way to offer advice and resolve our problem. As all flights to Dunedin were fully booked for three days she suggested that we fly to Queenstown and then drive to Te Anau which would then get us back on track with our itinerary which we did.
Top marks to Air New Zealand customer relations!