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★☆☆☆☆

“Worst decision I have made in a long time....”

written by JacquiJ2016 on 30/03/2016

GROOM ROOM
I took my 16 week pup in to make an appointment and at that point I should have realised it wasn't the right thing to do. The woman on the reception was foreign and had difficulty understanding parts of the conversation, but worse she made no contact with my pup.

I stupidly went back for the appointment my pups first grooming experience and was met by another member of staff who again never once made any contact with my pup. There was a dog already wanting to get groomed and it was howling....why at that point I never walked out will live with me for a long time.

We were told to come back an her later and we did .....I was horrified as the trim consisted of cutting off all his hair face which I can only assume was done to remove the tear stains, I would rather have had the tear stains instead of making my cute puppy look like a dog of 5-6 yrs old.

After getting home my dog refused to acknowledge anyone and we were up all night with the puppy crying in his sleep, first time this has ever happened in all the time we have had them.

The warning signs were there with no contact with the puppy when we went in and I live with the guilt, but would never ever go back to Pets at Home a Groom Room.

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